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Frequently Asked Questions
Quick answers about booking, payments, cancellations, permits, and how we plan your trip.
Last reviewed: 19 August 2026
Can't find your question?
Ask us directly on WhatsApp or email info@archutravels.com. Or send the trip brief - planning starts with one message.
Booking & Planning
01How do I start planning a trip with Archu?
Send a WhatsApp message or fill the two-minute trip brief. Your destination, rough dates, party size and pace are enough - we take it from there and reply within 24 hours on working days (Mon-Sat, 09:00-16:00).
02Do you offer fixed packages or custom trips?
Both. You can start from one of our curated journeys and tailor it - swap days, upgrade hotels, add stops - or send a blank-slate idea and we will build the plan around you. Every proposal comes as a day-by-day plan before you pay anything.Start a trip brief
03What does a trip cost? Is the price on the website final?
Prices shown are 'from' prices - an honest starting point for planning, not a final quote. Your actual quote depends on dates, hotels, party size and inclusions, and is confirmed in writing before you commit. Every quote clearly lists inclusions and exclusions.Get a quote
Payments & Cancellations
04How do payments work?
A 25% deposit confirms your booking. The balance is due 15 days before departure (earlier for high-season trips). We accept UPI, debit/credit cards and bank transfer through secure, provider-hosted payment. We never ask for card details over WhatsApp or unsecured forms.Start planning
05What is your cancellation policy?
Cancellation charges depend on how many days before departure you cancel, from 10% at 30+ days up to 100% within 48 hours. The full schedule is on the Cancellations page. Where a supplier's own charge is lower, the lower amount applies to you.
Trip Logistics
06Do you handle permits and darshan bookings?
Yes. Where your trip needs them - Inner Line Permits in the North East, temple darshan slots, protected-area entries - we arrange them as part of the plan and tell you exactly what to carry.See our services
07Do I need travel insurance?
We strongly recommend it and can advise on cover, but we do not underwrite insurance ourselves. If you choose to travel without it, we ask you to confirm that in writing.Read our insurance terms
08Do you operate international trips?
Not yet. We plan domestic trips within India only, deliberately, because planning India well requires ground knowledge we stand behind. International journeys may come later, announced on the site.Explore domestic destinations
About Us
09Who will I actually be talking to?
A person from our office in Varanasi, D/129 97/A Paramhans Nagar Colony, Kandwa, Varanasi, Uttar Pradesh. No ticket queues, no bots. The same team plans your trip, books it and stays reachable during your journey.Message us on WhatsApp
10Are the reviews on this website real?
Reviews currently shown are clearly-marked design samples and will be replaced with real, permission-backed traveller feedback before launch. We never present fabricated reviews as real ones.Read testimonials
Did not find what you needed?
Ask us directly on WhatsApp or email info@archutravels.com. Or send the trip brief, planning starts with one message.
Last reviewed: 19 August 2026Contact us